Privacy Policy
Last updated: October 16, 2026
H-Booking.com AS ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel booking platform.
By using H-Booking.com, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Personal Information
When you register, book accommodations, or use our services, we collect personal information including your name, email address, phone number, postal address, date of birth, nationality, and passport details for verification purposes.
1.2 Payment Information
For booking transactions, we collect payment card details, billing address, and bank account information for hotel owners. All payment data is securely processed through encrypted channels.
1.3 Usage Data
We automatically collect information about your interaction with our platform, including IP address, browser type, device information, pages visited, and booking preferences.
2. How We Use Your Information
2.1 Service Delivery
We use your information to process bookings, verify your identity, communicate booking confirmations, provide customer support, and facilitate transactions between guests and hosts.
2.2 Platform Improvement
Your data helps us improve our services, develop new features, personalize your experience, and analyze platform performance and user behavior.
2.3 Marketing Communications
With your consent, we may send promotional emails about special offers, loyalty rewards, and platform updates. You can opt-out at any time.
3. Information Sharing
3.1 With Hosts
When you make a booking, we share necessary information (name, contact details, guest count) with the property owner to facilitate your stay.
3.2 Service Providers
We work with trusted third-party service providers for payment processing, fraud prevention, email delivery, and analytics. They are bound by strict confidentiality agreements.
3.3 Legal Requirements
We may disclose information when required by law, to protect our rights, prevent fraud, or ensure user safety.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
4.1 Security Measures
We implement industry-standard security measures including SSL encryption, secure servers, access controls, and regular security audits to protect your personal information.
4.2 Data Retention
We retain your personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
4.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials. We offer two-factor authentication for additional security.
5. Your Rights
5.1 Access and Portability
You have the right to access your personal data and request a copy in a structured, machine-readable format.
5.2 Correction and Deletion
You can update your personal information through your account settings or request deletion of your data, subject to legal retention requirements.
5.3 Withdraw Consent
You can withdraw consent for data processing, opt-out of marketing communications, and object to certain data uses at any time.
5.4 Data Protection Authority
You have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) if you believe your rights have been violated.
6. Cookies and Tracking
6.1 Cookie Usage
We use cookies and similar technologies to enhance user experience, analyze platform usage, remember preferences, and provide personalized content.
6.2 Cookie Management
You can control cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.
6.3 Third-Party Cookies
Our platform may include third-party cookies for analytics and advertising purposes. These are governed by respective third-party privacy policies.
7. International Data Transfers
Your information may be transferred to and processed in countries other than Norway. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.