Host Terms & Conditions
Last updated: October 15, 2026
These Host Terms and Conditions ("Terms") govern your use of the H-Booking.com platform as a property host. By listing your property on H-Booking.com, you agree to be bound by these Terms.
H-Booking.com AS is registered under Norwegian law with organization number 918617841, located at Yrkesvegen 5, 7505 Namsos, Norway.
1. Legal Requirements
1.1 Property Registration
You warrant that your property is a legal and properly registered hotel or accommodation facility. You must hold all necessary licenses, permits, and registrations required by local, regional, and national authorities.
1.2 Required Documentation
You must provide and maintain valid:
- Hotel operating license
- Company registration certificate
- Official star rating certificate (if applicable)
- Tax registration documents
- Valid business insurance
1.3 Compliance
You agree to comply with all applicable laws, regulations, and industry standards including health and safety regulations, fire safety codes, accessibility requirements, and data protection laws.
2. Payment Terms & Commission Structure
2.1 Commission Rate
9.9% commission on ALL bookings from day one
2.1 Commission Rate
The 9.9% commission rate applies to all bookings from day one. This commission is automatically deducted from each booking payment before the remainder is transferred to your Stripe account.
Stripe payment processing fees are always paid by the hotel in addition to the H-Booking.com commission. These fees are set by Stripe and are not controlled by or paid to H-Booking.com.
2.2 Commission Structure
The 9.9% commission rate applies to all bookings from your first booking. There is no free period or trial period.
The commission is automatically calculated and deducted from each booking payment at the time of checkout.
You will always receive the booking amount minus the 9.9% H-Booking.com commission and Stripe processing fees.
2.3 Automatic Payouts
All payments are automatically transferred to your Stripe Connect account. The net amount (booking total minus 9.9% commission and Stripe fees) is transferred the day after the guest’s scheduled checkout date.
Once transferred, funds are typically available in your bank account within 2-7 business days, depending on your bank and country.
Note: Stripe payment processing fees (set by Stripe, not H-Booking.com) are always deducted from your payment in addition to the 9.9% commission.
2.4 Payment Timing
Payments are processed the day after the guest’s scheduled checkout date, not on the arrival/check-in day. This ensures accurate payment processing after the full stay is completed.
For example: If a guest checks out on June 25th, the payment will be processed to your Stripe account on June 26th.
This timing allows for any last-minute adjustments or issues that may arise during the actual checkout process.
2.5 Cancellations and Refunds
You are responsible for defining and honoring your cancellation policy. Commission is only charged on completed bookings where guests have checked in. In case of host-initiated cancellations, penalties may apply.
3. Service Agreement
3.1 Property Listing
You are responsible for the accuracy and completeness of your property listing, including descriptions, photos, amenities, pricing, and availability. All information must be truthful and not misleading.
Price Parity Recommendation
We recommend maintaining price parity with your hotel's own website. While not mandatory, offering competitive and consistent pricing across all channels helps build trust with guests and ensures fair market practices.
3.2 Guest Service Standards
You agree to provide professional hospitality services, maintain clean and safe accommodations, honor all confirmed bookings, and respond to guest inquiries promptly.
3.3 Quality Standards
Properties must meet minimum quality standards. H-Booking.com reserves the right to conduct quality assessments and may suspend or remove listings that fail to meet standards.
3.4 Reviews and Ratings
Guests may leave reviews about their stay. You may respond to reviews but cannot request removal of honest reviews. Attempting to manipulate ratings may result in account suspension.
Guest Complaints and Refunds
Important: All guest complaints, disputes, and refund requests must be handled directly between you (the hotel) and the guest. H-Booking.com is a booking platform only and is not responsible for service quality, amenities, or guest satisfaction. If a guest has complaints about their stay, they must contact you directly. Any refund requests or compensation claims are between you and the guest - H-Booking.com does not process refunds for service-related issues. You are solely responsible for resolving disputes and ensuring guest satisfaction.
4. Host Obligations
4.1 Availability Management
You must keep your calendar updated and accurate at all times. You are responsible for blocking dates when rooms are unavailable.
4.2 Guest Verification
You may be required to verify guest identity upon check-in in accordance with local laws. H-Booking.com provides guest verification services to assist with this process.
4.3 Data Protection
You must handle guest personal data in accordance with GDPR and applicable data protection laws. Guest data may only be used for fulfilling bookings and must not be shared with third parties.
4.4 Insurance
You must maintain adequate property and liability insurance. H-Booking.com is not responsible for property damage, theft, or injuries occurring at your property.
5. Termination
5.1 By Host
You may deactivate your listing at any time, but must honor all existing confirmed bookings. Account closure may be requested with 30 days notice.
5.2 By H-Booking.com
We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, consistently receive poor reviews, or fail to meet legal requirements.
6. Limitation of Liability
H-Booking.com acts as a marketplace connecting hosts and guests. We are not responsible for the actions of hosts or guests, property conditions, booking disputes, or service quality. Our liability is limited to the commission earned on the specific transaction in question.
7. Changes to Terms
We may modify these Terms at any time. Material changes will be communicated via email 30 days before taking effect. Continued use of the platform after changes constitute acceptance of the new Terms.
Marketing Communications
By creating an account on H-Booking.com, you agree to be included in our mailing list for promotional emails, newsletters, special offers, platform updates, and business insights.
You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email we send.
Even after unsubscribing from marketing emails, you will still receive essential transactional emails related to bookings, payments, account security, and important platform changes.
We respect your privacy and will never share your email address with third parties for marketing purposes without your explicit consent.
8. Governing Law
These Terms are governed by Norwegian law. Any disputes shall be resolved in the courts of Norway.
Language and Translation Disclaimer
H-Booking.com is not responsible for any errors, inaccuracies, or incorrect translations in any language on this website. The content is provided in multiple languages for convenience, but translation accuracy is not guaranteed. Users should verify important information and understand that H-Booking.com assumes no liability for misunderstandings or damages arising from translation errors or incorrect information in any language.
Important Notice
By submitting your property for listing on H-Booking.com, you acknowledge that you have read, understood, and agree to be bound by these Host Terms and Conditions. You confirm that your property is legally registered and complies with all applicable laws and regulations.